We accept Visa, MasterCard, American Express, Switch, Solo, Visa Delta and Visa Electron via PayPal.

For new customers who have chosen to pay by PayPal and wish to have their orders shipped to an unconfirmed address, we may require proof of address/identity before we can process your order.

For orders sent to the United Kingdom, please select GBP currency only, otherwise orders will be cancelled and refunded and we will not be held responsible for any money loss due to currency exchange.

 

2. How much is delivery?

UK Standard orders are shipped via Tracked 48 Hours ( FREE )

UK Express orders are shipped via Tracked 24 Hours ( £8.99 additional fee )

Once payment is cleared we aim to dispatch orders within 5 working day, It is the customers responsibility to ensure the correct shipping details are provided.

 

3. How do I know my order has been shipped?

Once your order has been despatched, we will send a confirmation email informing you of the tracking number supplied by our currier.

 

4. What happens if my order is lost during transit?

We offer a 100% compensation for loss of items during transit, i.e, a replacement will be provided as soon as the courier confirms the loss of the package.

Replacement can only be arranged if the courier company has confirmed to us the loss of the package.

If the package has been delivered according to the tracking system of the courier, you will not be entitled to file any claims. In this situation, it will be the customer's responsibility to contact the courier, whose telephone numbers will be available on request. We will also try to assist you to resolve the situation as best as we can.

 

5. What is your returns policy?

 Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You will need to provide the receipt or proof of purchase and the item(s) must be returned to us before the refund can be issued.

To be eligible for a return, all products must be unused and in the same condition as when it was received. They must be free from damage of any kind and be in the original factory box with all of the original packing materials, warranty cards, manuals, accessories and any other materials included. 

You must contact Camera Planet UK to request a return, we will then send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you are solely responsible for all shipping costs on returned items.

 

9. How long is the warranty you are offering?

Unless otherwise stated, we offer 12 months "Return to Base" warranty for cameras, camcorders, lenses and flashguns. Warranty starts from the date we despatch your order.

Please see our terms & conditions for full details.

 

10. During the 12 months warranty, will Camera Planet UK pay for the shipping costs to have the faulty products returned for repairs?

Yes. We will reimburse all shipping costs, if 1) you can provide us with the postal receipt; 2) the fault is classified as manufacturer's fault that is covered by the warranty; and 3) you use a postal service that we specify.

If the returned product is found to be not faulty, the customer has to pay for all shipping charges before we can return the product back to the customer, so we would like to advise our customers to test the products thoroughly before returning them to us. If possible, please test the products with different camera bodies, lenses, batteries, memory cards, etc. Resetting your equipment to factory settings is also highly recommended.

 

11. What should I do if I need to get my item repaired?

Simply contact us, and we will be happy to assist you. We will either ask one of our curriers to collect the faulty product from you or ask you to send it to us (we will reimburse all postage costs).

 

12. I created an account and placed an order, but I have not received any email notification from you. Why is that?

Please check your junk or spam folder to ensure your email server is not diverting your mail into that folder. If they are, you can "Report as not spam" which should re-direct our emails straight into your Inbox. 

 

13. Is it safe to give my credit card details and personal information to PayPal when ordering?

We use PayPal as our credit card payment gateways. They take security of your information and online transaction very seriously. They now have more than 50 million members worldwide. Below is a statement from PayPal about their security:

" PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

 

14. Will Camera Planet UK keep my credit card details?

No, we will not even get to see your credit card details. Every credit/debit card transaction is dealt with by PayPal. The credit card details that you submit on our website goes straight to PayPal.

 

15. How will you handle my personal information, such as my address, telephone number and email address?

Please note that PayPal do not provide us with your credit/debit card information. The only information we receive includes your name, postal address, email address and the items that you purchased.

We will use the information you provide only to deliver goods that you request. Your personal information will be held on our database. This database is behind a firewall and on a computer which is not directly connected to the internet.

 

16. Will you give my details to any third parties?

No. We do not share your personal information with anyone. The only exception to this rule is: we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

 17. Do you offer Promotion codes and cashback?

We will offer our valued customers promotional codes and coupons from time to time. These codes may be withdrawn or cancelled without any notice, unless stated otherwise.

We don’t offer cashback for our products.

Terms and conditions for the most advertised promos:

• THE PROMO CODE CAN BE WITHDRAWN OR REDUCED WITHOUT ANY NOTICE.
• DISCOUNTS WILL BE APPLIED DEPENDING ON THE BASKET VALUE AS A PERCENTAGE DISCOUNT OR MAXIMUM AMOUNT OFF.
• CAN ONLY BE USED ONCE PER USER.
• CANNOT BE USED IN CONJUNCTION WITH OTHER COUPONS/DISCOUNTS.
• APPLICABLE TO MOST PRODUCTS, BUT FEW SOME PRODUCTS MAY NOT BE ELIGIBLE